WisePay is a secure online payment service that allows parents and guardians (and extended family members), to make payments to their school using their debit or credit cards. Payments can include meals, trips, tickets, uniform purchases, book purchases, clubs, bus payments, sports or music payments - in fact, WisePay can facilitate any payments that may be made to a school.
What are the advantages of using Wisepay?
Using your debit or credit card, payments to school can be made conveniently from home, office, or anywhere that has an internet connection.
Payments can be made 24/7. You do not have to wait until your school is open and you do not have to write cheques or find cash. Furthermore, at any time you can see your payment history in your “Wise Account”. Additionally, you can track every transaction that you make - again 24/7.
Your Wise Account also allows you to see your balances at anytime. This is particularly useful for a school trip that you are paying on instalments or for school meal balances. You no longer have to call your school to ask about your balance or wait for a statement to arrive - you can see this information anytime at your convenience.
You will also be able to view your child's recent purchases on-line, so you can keep an eye on their eating habits too!
What happens to my money?
All money that you pay goes directly and immediately to your school’s bank account. WisePay does not take or hold any of your money at all. In some instances, if your school has chosen to contract its school meal service to a third party (ie a catering contractor or the local authority), your payments will go directly to them. Again, none of your money goes to, or is held by, WisePay at anytime.
Is Wisepay easy to use?
WisePay is extremely easy to use. It’s visual and simple instructions are very quick and easy to follow, even for anyone who has never made an online payment or purchase before.
How long do the payments take to reach my school?
All online payments are made in real time, so the payment will be credited to your account instantly.
What credit or debit cards can I use?
Payments to your school through WisePay can be made with all well known credit or debit cards. All cards that you would use in any high street stores can be used.
Is my payment and the payment site secure?
Yes. All pages viewed on WisePay are encrypted using a Secure Socket Layer (SSL) session.
Who can see my card details?
Neither WisePay nor your school can see or has access to any of your card details. Your card details are never stored by WisePay.
Can separated parents both have an account for one child?
Two separate log-ins can be created with no access to each other's financial information. Both parents can only see the current balance on their child's account. Our Finance Director, Hilary Goldsmith, will need to set this up manually on request from parents.
How does my school know I have paid?
The finance personnel within your school are notified that you have made a payment. They know which student the payment is for, how much has been paid and the item(s) that you have paid for.
Will I get a receipt for my payment?
Yes, you will automatically receive a receipt directly to your email address for every payment that you make.
How do I view my transactions?
Once logged in to your account, you can access your “Wise Account”. Just click on the “Wise Account” tab on the top right of the screen. From here you can see all your transaction history, view meal account balances (if relevant) and change some of your account details, such as email address or telephone number. You can also change your password from here.
What if I don't want to pay online?
We strongly recommend using Wisepay, but for those would prefer not to, there will still be a cash option. Students can pay cash into a loader machine in the canteen, but will pay for their food using their swipe card. There will be no cash taken at the tills.
What if my child is entitled to Free School Meals?
If your child is eligible we will credit their account with their free entitlement for them. They will then use the same swipe system as everyone else, which we feel will be a far more inclusive method. You can, of course, top up their balance with cash or online payments if you wish, using your Wisepay account. The current entitlement for Free School Meals is £2.20.
When will my child receive their card?
Swipe cards will be given to all students on their return to school in September.
What if my child loses their card?
Please contact email@example.com if your child loses their card. Alternatively your child can notify the canteen staff or the Director of Finance and Operations. The account will be blocked so that the card cannot be used and a replacement card will be issued. The first card is free, any replacements will cost £3.
Who do I contact if I have any further questions?
Your first line of any enquiry should be with your school’s WisePay Administrators. They will contact WisePay on your behalf if they are unable to help.